Shipping policy
Last updated: September 30, 2026
Your fans, on their way. Here's how shipping works.
This policy covers orders placed through checkout on our website, the Shop app, or our Instagram and Facebook shops. Custom and personalized orders, and wholesale or bulk orders whose quote says so, ship under our Custom Order Terms. Anything else we bill by invoice ships under this policy.
Processing
We fulfill orders within 1 to 3 business days after you place them, meaning we pack your order and hand it to the carrier. Business days are Monday to Friday, not counting US holidays. You'll get an email with tracking as soon as it's on its way.
Even the fabulous take a vacation. When we're closed for a holiday or a short break, we'll post a notice on our site before you order, showing the date orders will ship. Orders placed while we're closed ship by that date.
If we can't fulfill your order on time, meaning within 1 to 3 business days or by the date in a closure notice, we'll email you a new date and the choice to accept it or cancel. If you cancel, we refund you in full within 7 business days.
Delivery estimates
- United States: 3 to 7 business days after your order ships.
- International: 7 to 21 business days after your order ships.
These are estimates, and carriers and customs sometimes take longer. Your shipping options and costs are shown at checkout.
Free shipping
US orders under $55 ship for a flat $5.95 and US orders of $55 and up ship free, both as Standard shipping at checkout. Priority Mail is available on any US order at the rate shown at checkout. Free shipping doesn't apply to international orders or to orders that ship under our Custom Order Terms.
Duties and taxes on international orders
For international orders, duties and import taxes are included in your checkout total, so you shouldn't have anything more to pay on delivery. If a carrier asks you to pay duties, import taxes or a fee for handling them, email us before you pay. If you've already paid, send us the receipt and we'll refund that charge.
Addresses
Please double-check your shipping address before you place your order. We can't be responsible for delays or losses caused by an incorrect or incomplete address. If a package comes back to us for that reason, we'll reship it once you cover the new shipping cost.
Delayed, lost or damaged packages
If your tracking hasn't updated for 10 business days, or it shows delivered but you can't find your package, email us at info@imhotandfabulous.com within 60 days of the ship date on your shipping email. We'll open a claim with the carrier, and if the carrier confirms your package is lost, we'll replace your order or refund it, including shipping. For shipping damage, a wrong item, or an item missing from a package that arrived, the time limits in our Refund Policy apply.
Questions
Email us at info@imhotandfabulous.com.