Politique de remboursement

Last updated: September 14, 2026

Fell out of love with a fan? It happens. Here's how returns, exchanges and refunds work.

This policy covers everything bought through checkout on our website, the Shop app, or our Instagram and Facebook shops, and fans you buy from us in person at events. Custom and personalized orders, and wholesale or bulk orders whose quote says so, follow our Custom Order Terms instead. Anything else we bill by invoice, such as a payment link for an exchange, follows this policy. Orders placed on eBay follow the return policy shown on the eBay listing. If you live in the EU, EEA or UK, see "EU, EEA and UK customers" below.

Returns

  • Email us within 60 days of delivery (the delivery date in your tracking, or the day you bought it if you bought in person), then ship your return within 14 days of our reply.
  • The fan must be unused, undamaged and in its original packaging, including its pouch if it came with one. Opening a fan to look at it is fine.
  • A 4% restocking fee, figured on the price you paid for each returned item before tax and shipping, is deducted from your refund.
  • Return shipping is on you, unless we made the mistake. Original shipping charges are not refunded. If your order shipped free and what you keep after returning part of it comes to less than $55, we deduct the postage we paid to ship your order from your refund.

How to start a return

Email info@imhotandfabulous.com with your order number and the item you want to send back. We usually reply within 2 business days with the return address and next steps. Please wait for our reply before you ship anything, so we can match your return to your order. Use a trackable shipping service: we can't refund a return that never reaches us.

Refunds

Once your return arrives, we'll inspect it and email you. If it passes inspection, we'll send your refund to your original payment method within 7 business days of its arrival. If you paid with Shop Cash, your refund goes to your other payment method first, and anything left over goes back to your Shop Cash balance. Shop Cash that has expired can't be restored. Your bank, card issuer or PayPal may take a few extra days to post it. A return that arrives used or damaged isn't refunded. We'll email you, and we'll send it back once you've paid the return postage.

Exchanges

Want a different design? Email info@imhotandfabulous.com within 60 days of delivery (or purchase, if you bought in person) with your order number, the fan you're sending back and the one you'd like instead, then ship it within 14 days of our reply. You can exchange an unused fan in its original packaging as long as the new one is in stock. Final sale items can't be exchanged. There's no restocking fee on an exchange. You cover shipping both ways, unless we made the mistake. We'll send you a link to pay any shipping you owe on your new fan, plus the difference if it costs more. If it costs less, we'll refund the difference. The return window for the new fan still counts from your original delivery date (or purchase date, if you bought in person).

Final sale

These can't be returned or exchanged:

  • Anything whose price was reduced when you bought it: sale and clearance prices, discount codes (including referral and sign-up codes) and automatic discounts. A discount code or automatic discount applied to your whole order makes every item in that order final sale.
  • Used items.
  • Orders placed through a wholesale account on our website.

Free shipping and Shop Cash are not discounts, so they don't make an item final sale. Final sale items are still covered if they arrive damaged, wrong or defective. If you live in the EU, the EEA or the UK, final sale doesn't limit your 14-day right to cancel described in "EU, EEA and UK customers" below.

Damaged, wrong, missing or defective items

  • Shipping damage, a wrong item, or an item missing from your package: email us within 48 hours of delivery with your order number and clear photos of the item and its packaging.
  • A defect that shows up in normal use: email us as soon as you notice it, with your order number and photos.

Once we confirm shipping damage, a wrong item or an item missing from your package, we'll replace or refund the affected item, our choice, with no restocking fee. If a fan has a defect, we'll make it right as the law requires, also with no restocking fee. If your whole order was affected, we refund the shipping too. We'll tell you whether we need the item back, and if we do, we pay the return shipping. Screen color differences and natural variation in fabric, wood, sparkle or holographic finishes aren't defects.

A package that never arrived, or that tracking shows as delivered but you can't find, is covered by the lost package rules in our Shipping Policy.

EU, EEA and UK customers

If you live in the EU, the EEA or the UK, you also have a legal right to cancel, on top of this policy:

  • You can cancel for any reason, sale items included, from the day you place your order until 14 days after you, or someone you name other than the carrier, receive it. If your order comes in more than one package, the 14 days start when the last one arrives.
  • To cancel, email info@imhotandfabulous.com or send us the cancellation form below. Any clear message that you want to cancel works. We'll email you to confirm we received it.
  • We'll reply with the return address. Send the fan back within 14 days of our reply. You pay the return postage.
  • The conditions elsewhere in this policy don't limit this right. Fans bought on sale, with a discount code or with an automatic discount can be cancelled, and a missing pouch or original packaging doesn't stop a refund.
  • You can handle the fan the way you would in a shop, to see what it is and how it works. If it's been handled more than that, we may take the loss in value out of your refund.
  • We refund everything you paid for the fan, including any VAT, duties and import taxes in the price, plus your original delivery charge up to the cost of our cheapest standard delivery. There's no restocking fee. We refund within 14 days of hearing from you, but we may wait until the fan arrives back or you show proof you've sent it.
  • Custom and personalized fans can't be cancelled this way.

After those 14 days, the rest of this policy applies. You also have legal rights if goods are faulty or not as described, including the legal guarantee of conformity in the EU and EEA. Nothing in this policy, including the time limits and the choice between replacement and refund for damaged or defective items, limits those rights.

Cancellation form (fill in and send this only if you want to cancel)

To: IMHOTAF LLC, doing business as I'm Hot and Fabulous, 2571 NE Ocean Blvd, Stuart, FL 34996, United States, info@imhotandfabulous.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

International orders sold by Global-e

Some international orders are sold by Global-e US Inc. ("Global-e"), our checkout partner and merchant of record. If yours was, the charge on your card statement will usually show Global-e. Global-e's Terms of Sale apply along with this policy, and for returns this policy comes first. Returns still come back to us using the steps above.

Duties and import taxes

If you cancel under "EU, EEA and UK customers" above, your refund includes the VAT, duties and import taxes in your price. For other international returns, duties and import taxes collected at checkout, including any built into our prices, can't be refunded once your order ships, unless the law where you live says otherwise.

Questions

Email us at info@imhotandfabulous.com.